Banks!!!

Conversation I have just had with (what I thought was) the bank:

Me: Hello, I have just tried to go online to register my phone (for insurance reasons) and it says my date of birth is wrong

Nice Lady on other end (NLOOE): Ah, that’s because it is registered with your wife

Me: Oh, that’s ok then, well as you can see it is a joint account so can I add my phone please

NLOOE: No

Me: Why not?

NLOOE: I would need to do a security check with you wife

Me: Can I do that, it is a joint account.

NLOOE: No, your wife would have to do it

Me: But it’s a joint account

NLOOE: Sorry sir, we are not the bank, just a company that insures the phones for the bank

Me: ok, but if I now know it’s in my wife’s name, can I just go online with her details and date of birth to do it

NLOOE: Yes!!!

My hope is that church never becomes this confusing or bureaucratic and that we can communicate far better to people who want to find out more and not just let doctrine, procedures and facelessness get in the way.